Chemical buyers can find it difficult to gather up-to-date and relevant information about their industry. Which suppliers offer the lowest prices? What are the precautions to be taken if you are sourcing raw materials from overseas sellers in China? Will spot prices for a certain chemical fall in the near future?
Chemical companies have been slow to reap the benefits that digitalization has to offer. Many firms in this traditional industry realize that new developments in digital technology have the potential to help them bring about improvements in their businesses and serve their customers with greater efficiency.
Purchasing departments in chemical companies face increasingly complex challenges in procuring raw materials. While it is important to ensure that the chemicals being bought meet quality norms and are priced competitively, it is also essential to meet all the applicable regulatory requirements.
Purchasing departments that handle the procurement of chemicals often face customer service issues. The level of difficulty in resolving a problem that chemical buyers experience is usually inversely proportional to the size of the buying organization. Large companies demand and receive a high level of service. Suppliers go out of their way to ensure that bulk buyers do not find any reason to complain about their services. If something does go wrong, they immediately take up the issue and initiate corrective action.