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Organizations that consume chemicals require their suppliers to provide efficient and proactive customer service. A supplier who takes an inordinate amount of time to respond to a query or fails to respond to a specific request for information is likely to be dropped at the first opportunity.

The global chemical industry is dominated by a few large companies and thousands of smaller firms. The range of products that they produce runs into the tens of thousands. Many products can be manufactured in various grades. 

When an organization is on the lookout for a new chemical supplier, it is essential that it first verifies that the company meets regulatory requirements. In fact, it is important to carry out this check even for purchases from existing sources because of frequent changes in the applicable rules and regulations.

Manufacturing units are often taken by surprise when their production schedules are thrown out of gear because of a shortage of an essential raw material. An organization may use dozens of chemicals in its production process. The non-availability of even one input can halt a production line.

Chemical procurement is becoming increasingly complex with multiple sources being available for each material, a wide variation in quality, and the inability of purchasing companies to conclusively determine the credentials of a new supplier before an order is actually placed. If companies can simplify their purchasing processes, there are tremendous gains to be made.

Identifying the chemical suppliers that can deliver the greatest value to your organization is a challenging task. Long-term agreements for bulk purchases can get you the best rates. But commitments of this type often tie you down and prevent you from taking advantage of changing market conditions.

The volume of chemicals required by an organization often fluctuates. During certain periods, consumption may follow a steady pattern.  At times like this, it is a relatively simple task to ensure that adequate supplies are at hand.  

The purchasing department in a manufacturing organization that requires a steady supply of various chemicals, fulfills its role by playing a delicate balancing act.